Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between [review: legal entity name and mailing address] (“Municy”, “we”, “us”) and you. By creating an account, signing in, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you accept these Terms on behalf of a fire or EMS agency or other organisation (an “Agency”), you confirm that you have authority to bind that organisation, and “you” means both you and that organisation. Where an Agency has signed a separate written agreement with us, that agreement controls if it conflicts with these Terms.

2. The Services

The Services are:

• the Municy marketing site at municy.com;
• the public agency websites we host at {agency}.municy.com and on connected custom domains;
• the Municy admin portal, where an Agency manages its site, members, and operations; and
• the Municy mobile app, where residents can follow agencies and members can reach member-only features, including Building Size-Up (iFireBuilding).

A public website is an optional part of the platform. An Agency can use Municy without one, in which case it remains discoverable in the mobile app but has no {agency}.municy.com site.

3. Accounts and eligibility

• You must be at least 13 years old to create an account. If you are under 18, you may use the Services only with the involvement of a parent, guardian, or the Agency’s program supervisor as the law requires.
• Give accurate information when you register, and keep it up to date.
• You are responsible for keeping your password confidential and for everything done under your account. Turn on two-factor authentication if your Agency handles sensitive records. Tell us promptly at support@municy.com if you suspect unauthorised use.
• One account per person. Do not share credentials or let someone else use your account.

4. Agencies, roles, and administrators

Municy is organised around Agencies. An Agency’s administrators control its content, its member list, and the roles that decide what each member can see and do. Once you have registered your own account, an administrator can add you to the Agency, remove you, reassign your role, and view, edit, or delete the content and records you create inside it. Nobody can register on your behalf: today an Agency can only add someone who already has a Municy account. If you use Municy through an Agency, your use is also subject to that Agency’s own policies.

Each Agency is responsible for the accuracy and lawfulness of the information it enters, for having the right to publish what it publishes (including photographs of identifiable people), and for the instructions it gives us about that information.

Municy staff with platform-administrator access can act across Agencies where necessary to operate, support, and secure the Services.

5. Your content

You and your Agency keep ownership of everything you put into the Services — text, photos, documents, records, and messages (“Your Content”). We claim no ownership of it.

To run the Services, you grant Municy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and transmit Your Content, and — for content your Agency chooses to publish — to make it publicly available on its website and in the mobile app. This licence exists only so we can operate the Services for you, and it ends when the content is permanently removed. Be aware that removal is not always immediate: some records are first marked deleted and hidden rather than erased, an uploaded file can outlive the record that pointed at it, and copies persist in backups until those age out. The Privacy Policy sets out what that means in practice.

You confirm that you have the rights necessary to upload Your Content and to grant this licence, and that Your Content does not infringe anyone’s rights. We do not routinely review content, but we may remove content that violates these Terms.

6. Acceptable use

You agree not to:

• use the Services to break the law, or to publish content that is unlawful, defamatory, harassing, hateful, or that infringes someone’s intellectual property or privacy;
• upload malware, or attempt to interfere with, overload, or disrupt the Services;
• probe, scan, or test the security of the Services, or try to access another Agency’s data, another user’s account, or any part of the system you have not been granted access to;
• scrape or bulk-download content, or use automated means to access the Services, except for search engines indexing a public agency website;
• reverse engineer, decompile, or copy the Services or any part of them, except where the law expressly permits it;
• impersonate a person or agency, or misrepresent your affiliation;
• resell or provide the Services to a third party, other than as the Agency’s own use;
• publish the personal information of another person without the right to do so.

You are responsible for the accuracy of operational content your Agency publishes, including emergency information, road closures, burn bans, and safety guidance.

7. Patient and health information

The same applies to criminal justice information subject to CJIS policy and to any other category of regulated data that requires contractual protections we have not agreed to in writing. Incident records in Municy are for the Agency’s own administrative and operational use — response times, apparatus and personnel, narrative for internal review — not for clinical documentation. If you enter regulated data anyway, you do so at your own risk and remain solely responsible for it.

8. Not an emergency system

Never use the Services to report an emergency, to request help, or as the primary means of alerting personnel to a call. Do not rely on Municy for anything time-critical to life or safety. Agencies must maintain dispatch, paging, and alerting systems independent of Municy.

9. Size-Up records and neighbour sharing

A Size-Up record is what a member chose to capture on one visit to a building: a name, a locality, the coordinates at the time, a category, free-form tags, and photos with captions. Nothing in it is validated, and the tags in particular are one member’s shorthand, not a verified inventory of hazards, construction, occupancy, or utility shut-offs. Records go stale and buildings change. They are an aid to preparation and must never be the sole basis for a tactical decision on scene — verify conditions in the field.

If your Agency has neighbour sharing enabled, its Size-Up records may be visible on a read-only basis to other agencies, and those agencies may comment on them. Visibility is measured from the viewing agency’s station to the structure: any active agency with sharing enabled that has a station within roughly 20 km of a structure can see the records on it, however far away the Agency that created them is. Police-type agencies are excluded. An administrator can turn sharing off, and the author can mark an individual record as not shared. Do not put anything into a shared record that your Agency is not willing for another agency to read.

10. Agency websites and custom domains

Published agency websites are served publicly over the internet and can be indexed by search engines. Changes are published through an automated deployment pipeline; we do not guarantee how quickly a change appears, and caches may serve a previous version for a period after an update.

If you connect a custom domain, you confirm that you own or control it and are responsible for its registration and for making the DNS changes we specify. We request the TLS certificate for a connected domain from our certificate provider, which renews it automatically — but only for as long as the validation record we give you stays in your DNS. If that record is removed the certificate will eventually fail to renew and the site will stop loading; nothing in Municy monitors that for you today, so leave the record in place. We are not responsible for downtime caused by DNS or registrar changes made outside Municy. A website add-on also cannot be turned off while a custom domain is attached to the Agency in any state — disconnect the domain first.

11. Plans and fees

Some parts of the Services may be offered on a paid plan or as a paid add-on. Any fees, billing period, and payment terms are those set out in the order or written agreement between your Agency and Municy; unless you have such an agreement, no fees are payable and no payment details are collected through the Services. Unless the agreement says otherwise, fees are non-refundable, and we may change pricing for a renewal term with reasonable notice.

12. Third-party services

The Services depend on third parties — hosting and delivery, push notification delivery, email delivery, map data, and the mobile app stores. They operate under their own terms, and outages or changes on their side can affect the Services.

An Agency can also embed third-party content on its own website — video, maps, social feeds, podcast players. Doing so brings that provider’s code and cookies onto the Agency’s pages, including advertising cookies in some cases. That is the Agency’s decision and the Agency’s responsibility, including any consent notice its own jurisdiction requires; we neither control nor monitor what those providers collect. The Privacy Policy lists which providers can be embedded. Links from the Services to other websites are provided for convenience; we do not control and are not responsible for those sites.

13. Our intellectual property

The Services — the software, templates, themes, designs, and the Municy name and logo — belong to Municy and its licensors, and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services as they are intended to be used while these Terms are in force. Nothing else is granted. Any feedback you send us may be used freely and without obligation.

14. Suspension and termination

• By you — you can delete your account at any time in the mobile app under Profile → Delete Account, or by writing to support@municy.com. An Agency can ask us to close its account. What happens to your personal information is described in the Privacy Policy.
• By us — we may suspend or terminate access, or remove content, if you breach these Terms, if it is necessary to protect the Services or other users, or if we are required to by law. Where practical we will give notice first and a chance to put things right.
• On termination, your right to use the Services ends. Sections that by their nature should survive — content licences for material still published, disclaimers, liability limits, indemnities, and governing law — survive.
• An Agency may request a copy of its data from support@municy.com before its account is closed. After closure we delete or anonymise data as described in the Privacy Policy.

15. Disclaimer of warranties

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Municy disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that notifications will be delivered, or that content in the Services is accurate or complete. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

16. Limitation of liability

To the fullest extent permitted by law, Municy will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Services, even if we have been advised that such damages are possible.

Our total liability for all claims relating to the Services in any twelve-month period will not exceed the greater of (a) the amount your Agency paid us for the Services in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

These limits do not apply to liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

17. Indemnification

You will defend, indemnify, and hold harmless Municy and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of Your Content, your use of the Services, your breach of these Terms, or your violation of any law or the rights of a third party. If you accept these Terms for an Agency, this obligation is the Agency’s.

18. App store terms

The mobile app is distributed through the Apple App Store and Google Play. Those stores are not parties to these Terms and are not responsible for the app or its content. If you obtained the app from the Apple App Store: this agreement is between you and Municy only; Apple has no obligation to provide support or maintenance for the app; in the event the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any), and Apple has no other warranty obligation; Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory compliance, or intellectual property claims; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You also confirm you are not located in a country subject to a US embargo or on a US restricted-party list.

19. Changes to the Services and these terms

We are actively developing Municy, and features may be added, changed, or removed. We may also update these Terms. When we do, we will revise the “last updated” date, and for material changes we will give reasonable notice in the app, in the admin portal, or by email before they take effect. Continuing to use the Services after a change means you accept the updated Terms; if you do not accept them, stop using the Services and delete your account.

20. Governing law and disputes

These Terms are governed by the laws of the State of [review: governing-law state], United States, without regard to its conflict-of-laws rules. You and Municy agree to the exclusive jurisdiction of the state and federal courts located in [review: venue county and state] for any dispute that is not resolved informally, and each of us waives any objection to that venue. Before filing anything, please contact support@municy.com — most issues can be resolved quickly.

21. General

• These Terms and the Privacy Policy are the entire agreement between you and Municy about the Services, and replace any prior understanding on the subject.
• If a provision is held unenforceable, the rest stays in force and the provision is modified to the minimum extent needed to make it enforceable.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Neither party is liable for a failure to perform caused by events beyond its reasonable control.
• Nothing in these Terms creates a partnership, agency, or employment relationship.

22. Contact us

Questions about these Terms: support@municy.com.

See also our Privacy Policy.